Used by Zen Technologies Ltd
Record your data of products, customers, product purchase information and glance everything at one place.
Invite multiple users to your company and let different teams monitor and work on your support desk simultaneously.
Classify the incoming requests into different categories, prioritize them and assign them to the right support executive accordingly.
The admin and the support team can always be up to date with the tickets and their status as Customer Support ticketing system enables executives to send constant live updates of the issues..
Classify the incoming requests into different categories like support type, product, zone, area thereby defining a criteria to handle the request. Based on this criteria, assign your executives accordingly to quickly and efficiently handle the issue.
Have all your product purchase information at a single place. In Customer Support, you can record your products, suppliers, customers and their purchase details. Any information you need is just a single click away.
Customer Support lets you record and monitor support executive activities like tickets assigned, response time, resolve time, expenses and consumption of other resources. The respective reports generated helps you to estimate the executive costs, analyze the performance of the executives and optimize the support executive resources.
Never miss an AMC! In Customer Support, all your AMC contracts, when entered are immediately converted into tickets and fulfil your obligations!
The detailed AMC reports help you with AMC vs warranty cost benefit analysis, to identify and target the customers with no contracts yet and in making other important decisions.
Get insightful reports on key metrics in detailed or in brief with different combination of data across your account helping you organise all your information and also to pinpoint major issues thereby enabling you make important decisions.
A quick digest of what’s happening with your support issues is available right after you login in dashboard. View different widget windows indicating the state of your help desk. Quickly view the new tickets that have been created in your system along with the pending and recently closed tickets.